This Privacy Policy explains how Equalang (the "Service", "we", "us") collects, uses, and protects your personal data when you use equalang.com, its browser extension, and its API. It also explains the choices you have. We aim to collect only what we need to run the Service.
1. Who is responsible for your data
The Equalang team is the data controller responsible for personal data processed through the Service. You can contact us about privacy at support@equalang.com.
2. What we collect
Account information
When you sign in, we receive your email address, display name, available profile image, and a unique account identifier from our authentication provider. We do not store your password.
What you ask us to translate
We process the text, documents, images, subtitles, audio, and conversations you submit or authorise us to process, including page text and video or live captions read by the extension, together with the translations, transcripts, and generated speech we return. We use large language models and speech AI services from mainstream providers, sharing relevant content as needed for recognition, translation, or speech generation. We do not use this content to train AI models; those providers also process it under their own terms and privacy policies.
We also process basic usage records, device and network information, and information you send to support, as needed to manage credits, maintain the Service, and respond to your requests.
Payment information
Payments are handled by Creem or Waffo Pancake, as shown at checkout, acting as the merchant of record. Your card data is handled by the payment processor and is never stored on our servers. We receive order and payment records to grant your credits and manage purchases and refunds.
3. How we use your data
- To provide the Service — translate what you submit, return the result, and let you download it.
- To manage your account, credits, and purchase history.
- To secure the Service and detect or prevent abuse.
- To comply with legal obligations and enforce our Terms.
We do not sell your personal data, and we do not use what you submit or what we return to train AI models.
4. Legal basis for processing
Where data-protection law such as the GDPR applies, we rely on the following legal bases:
- Performance of a contract — to provide the Service you have signed up for, translate what you submit, and manage your Credits and purchases.
- Our legitimate interests — to secure the Service, prevent abuse, and improve reliability, in a way that does not override your rights.
- Legal obligation — to keep the accounting and transaction records we are required to retain.
- Consent — where we ask for it specifically; you can withdraw consent at any time.
5. Who we share data with
We share data with a small number of service providers that help us run the Service, only as needed:
- An authentication provider, which manages sign-in and your account identity.
- Our payment processors, Creem and Waffo Pancake, which process purchases as merchant of record and handle your card data.
- Hosting, storage, and communications providers, which support operation of the Service.
- Mainstream providers of large language models and speech AI services, which process relevant content for recognition, translation, and speech generation.
These providers process data on our behalf under their own security and privacy commitments. We do not otherwise disclose your personal data, except where required by law.
6. International transfers
Translation is an inherently cross-border service and our providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
7. How long we keep data
We keep data only as long as we need it:
- Files, images, conversation text, and translation results remain available for 14 days from file creation or the end of a conversation. After that, access is removed; deletion is currently recoverable.
- Task records and account data are kept until you ask us to delete your account, subject to legal retention requirements.
- Order and payment records are kept for as long as accounting and tax law requires, even after account deletion.
We do not retain recordings of live sessions. You can ask us to delete your submitted content and account data at any time, subject to records we must retain for legal or financial reasons.
8. Security
We use technical and organizational measures to protect your data, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact support@equalang.com. You also have the right to complain to your local data-protection authority.
10. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. We do not use them to build advertising profiles.
11. Children
The Service is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.
12. Changes and contact
We may update this Policy from time to time; we will update the "Last updated" date above when we do. For any privacy question or request, contact support@equalang.com.